We’re Hiring! Apura Seeks a Customer Service Representative

Qualified customer service representative to join our dynamic B2B food ingredient business. This position will act as the focal point between the company and its customers, giving world-class customer service forprocessing orders and supporting routine business activities.

Title: Customer Service Representative
Location: Remote: Central or Eastern USA Time Zone

Job Description

Qualified customer service representative to join our dynamic B2B food ingredient business. This position will act as the focal point between the company and its customers, giving world-class customer service for
processing orders and supporting routine business activities. This position requires a minimum of 3 years of customer service experience in the consumer goods industry. Exceptional proficiency and fluent in English.

Responsibilities

• Process customer orders and order acknowledgements
• Support supply chain management that includes scheduling logistics and transportation
• File transportation paperwork and claims on damaged goods / receiving notes to warehouses
• Facilitate and send purchase orders to vendors on out-sourced products
• Ability to forecast and manage inventory
• Maintain a high level of data integrity and focused attention to detail
• Communicate with customers daily via telephone and email
• Mitigate customer complaints with professionalism
• Provide hands-on support to the internal team to meet business objectives
• Build sustainable relationships and engage with customers by going the extra mile
• Route inquiries into the appropriate resources
• Follow up customer calls when necessary
• Performs other job duties as required by manager/supervisor or board of directors

Qualifications and Requirements

• The ideal candidate will have a BS/BA degree or equivalent with 3 years of customer service
  experience
• Experience in the B2B food ingredients a plus
• Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to establish oneself as the company relationship ambassador with our customers.
• Minimum 1+ years working knowledge of data entry
• Must be skilled in Microsoft Windows: Word, Excel, and PowerPoint
• Candidate must be a well-organized, multi-tasking, self-starting individual
• Strong organization, time management, and problem-solving skills
• Demonstrates exceptional written and oral communications

If you would like to be considered for this position, please forward your resume to:
careers@apuraingredients.com.